Repairing faults on our network is part of the maintenance cover we provide with our service. If you have first:telecom line rental, you can report a fault to our customer services team on 0845 215 1640 or email firstname.lastname@example.org
If the fault is not on our network, then we may not be responsible for its repair. If you have BT line rental, the fault may be on the BT network and you may need to report this fault to BT directly. To report a BT fault call BT Residential on 0800 800 151.
If this is the case, please contact our customer services team on 0845 215 1640 or email email@example.com If the fault is reported during normal working hours, we will try to establish the location of the fault. We may ask you to carry out a few simple checks to identify and resolve any issue.
Our customer services are open 8am to 8pm Monday to Friday, and 9am to 1pm on Saturday.