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All the help and support that you might possibly need
First:telecom is dedicated to providing you with a support service that you can rely on. Our UK based call centre will guide you smoothly through your Broadband service. If you require help at any point simply call 0845 215 1650.
Here you can find more about your Broadband speed, usage, email and billing.
Account activation
You will receive a welcome letter confirming your activation date.
What Broadband speed can I receive?
The main factor affecting the speed of your Broadband is your phone line's length from the telephone exchange. The actual speeds you will experience will differ and will continually vary throughout the day as levels of congestion on the Internet change. You should not expect full speeds all the time, especially during the daily peak period (5pm - 10pm) when global Internet speeds are at their slowest due to congestion.
To check what speed Broadband your current line can receive simply call:
0845 215 1650.
Can my computer run first:telecom Broadband?
If your computer was built in 2000 or later, it's more than likely compatible with first:telecom Broadband. If you own an Apple Mac computer, you should still be able to run first:telecom Broadband. For total first:telecom support your computer should connect to your modem using an Ethernet connection.
We endeavour to provide support to enable you to run first:telecom Broadband on your computer.
Installing your Broadband
Due to differences between modems and routers which affect how you set them up, we do recommend you refer to the manufacturer's instructions.
To setup your first:telecom Broadband you will need to:
- Install your modem
- Configure your modem
To help you setup your Broadband you can download the guides from the download menu on the left of this page.
You'll need to have the following details to hand when setting up your Broadband, all of which have been provided in your welcome letter:
- Your activation date
- Your Broadband username
- Your Broadband password
You are provided with up to 5 email addresses as part of your Broadband package. You'll need to have the following details to hand when setting up your email:
- Your primary email address
- Your primary email password
To setup your email follow these simple steps:
- Sign-in to your first:telecom email using your primary email address and password
- Setup first:telecom email so that it can be used with Microsoft Outlook Express
- Setup sub-accounts so you can create and manage all five of your email addresses using your email manager
- Setup your address book to put your contacts within easy reach
Billing
Bills are calculated per calendar month. You will be billed monthly and can receive your bill via e-bill or paper bill.