First Utility Ltd (trading as first:telecom) ("We" "Us" or "Our") take your privacy seriously. This Privacy Policy explains the steps We take to ensure information about you is kept secure and confidential.
Please read this Privacy Policy carefully. Once you use this website or our services available via the website, you will be deemed to have read and consented to the uses of your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Website Terms of Use.
If you are a customer of first:telecom, you are also deemed to have read and accepted our Terms and Conditions, detailed on this website. You should not use Our website or any services available via the website if you do not accept this Privacy Policy, the website and Terms and Conditions.
We collect information about you from a number of sources in order to provide you with services that you have selected from us. These sources may include:
When you subsequently communicate with Us or respond to a communication, We use this information for a number of purposes such as:
We will always let you have a copy of any personal data We have about you should you request it (although We may require an administration fee to cover Our costs in providing such data).
2.1 We will only pass on personal information about you to third parties to enable Us to provide the services requested by you or with your prior consent. Once you have given consent you can, at any time, ask Us and any relevant third parties to cease passing on your personal information and We/they will cease providing such services to you.
2.2 We may disclose information about you if you breach this Privacy Policy or the website Terms of Use. We may also disclose your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.
3.1 If you have any complaints relating to this Privacy Policy or how We deal with your personal information please contact us on 0845 215 1640 or email customer.service@firsttelecom.com
4.1 Keeping information about you secure is very important to Us. Whilst we strive to protect your personal information, no data transmission over the internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information you send to us. You include any information via this website at your own risk.
5.1 By using this website and/or using any services provided via the website you agree to the use of cookies. You may at any time request us to stop using cookies by contacting us on 0845 215 1640 or email customer.service@firsttelecom.com
All website material is owned by Impello plc. There must be no reproduction of any of this material without the prior consent of Impello plc. Any use of this website or any statement made by a third party or registrant is their opinion and does not represent the opinion of Impello plc.