Contact Us

We are open Monday to Friday 8am to 8pm; Saturday 9am to 5pm

If you have a question or problem, please visit the Support section of this website. You should be able to find the answer here.

Alternatively you can contact our UK call centre. The opening hours are as follows:

  • Monday to Friday 8am to 8pm
  • Saturday 9am to 1pm

By phone

Customer service and billing enquiries: 0845 215 1640
Broadband customers technical support:0845 215 1650

By email

Customer service and billing: customer.service@firsttelecom.com   
Broadband technical support: broadband.support@firsttelecom.com

By post

first:telecom
PO Box 4360
Warwick
CV34 9DB